Case study · Clouds Coffeeshop

Known from the first visit.

At Clouds Coffeeshop in Aleppo, we know a guest from their first visit, and we use it to serve them better.

The place

Clouds is a coffeeshop and productivity space in Aleppo. It helps students and young entrepreneurs get more done, with really good coffee and drinks beside them.

What we learn

From a guest's first visit, we learn:

  • What they order
  • When they come
  • How they use the space

What we do with it

We use what we learn to serve our guests better and to decide what comes next.

Where it stands

The guest knowledge is in daily use at Clouds. Each part proves itself at Clouds first, before Raqim offers it to anyone else.

What comes next

Raqim will offer these proven systems to other cafés and restaurants. If you run one and want better systems for it, tell us about it.

Talk to us